In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

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Jun 23, Pratik Garg rated it it was amazing. This book is all about emotions and understanding how people behave with the unknown.

How do you get together a group of people who are willing to take on the impossible, and get them to execute at a high level to do it? There are interesting concepts in this book that appealed to me directly.

A young boy with only one arm wanted to learn Judo. It means thinking outside of the normal boundaries of logic and reason. The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change.

Starting as a soul searching activity through checking self in Mirror and identifying the things pulling back in self the author drives the book into the cauldron of corporate reforms. The dismissal of old techniques, the use of social media tools internally to the o Vineet challenges the traditional concepts of command and control management structures by leading the charge with fully empowered employees and transparency through his organization.

According to Nayar, the definition of a high-performing team is simple: HCLT was no different. On a philosophical note author note that treating cutomer as human being with emotions and fears is key to make them work. Nayar tells an interesting story to illustrate that point. Nayar helped to break with the past, and helped to create a program using audio programs meployee boomboxes to help teach English to teachers and students at the same time, then empower teachers to reinforce and build upon the lessons to the students.

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The system had a guaranteed resolution time.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

A lot of people are found skeptic about change. I believe in “Employees first” approach and this book confirmed my understanding. Interesting and very different approach to dealing with staff. Benefits cannot be that. And as far as I can tell, in line with modern theory as well. What is it about? So as a leader, you need to be able to provide your people with a vision that resonates with them.

I promised to pass this one on to my son when I was finished. Apr 16, Prashant rated it it was ok. By adopting these new management models, Vineet takes you through his journey to bring HCL Technologies to the forefront of the Indian outsourced IT offerings. The purpose of the business is to create and deliver differentiated value to the customers. Just a moment while we sign you in to your Goodreads account.

Way to go Vineet”. Not a bad book. Tom Peters thinks he just might be the next Peter Drucker. Check out its website.

It kept those in management in a position to lead because the people believed that they should be there. Here comes the future voneet employee-company relationships.

Vineet Nayar: Employees First, Customers Second

Sep 23, Vinay Jain added it. From soul searching to bringing in transparency and a culture of change the author successfully inverts the pyramid and makes the employee the center of all business activity.

Be the first to ask a question about Employees First, Customers Second. You never look into the mirror and think whether you have changed and t Vineet Nayar’s turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management.

Its written down fairly simply with as many examples as required. She personally told them how hard everyone had worked on the presentation and how hard they will work to create value for them. He primarily talks about how opening the company to its employees, building a transparent system of working and open dialogue system of communication instead of monologues actually helped driving better results.


The dismissal of old techniques, the use of social media tools internally to the organization to enable the transparency and empowerment of the workforce, and the new eyes approach to overall organizational transformation is an interesting adventure. Of many, the author majorly mentions about the ‘everything good, but’ problem. Opposite approach than most of the companies follow today.

No trivia or quizzes yet. Very interesting read even though not very “actionable”. People from IT services background can relate better to the book. In Judo, there is an aggressive moveā€”the counter of which is to fkrst hold of the right arm of the opponent and spin them around.

Sep 21, Anshul rated it it was amazing Shelves: Aug 12, Verbiage rated it it was amazing.

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

Employee First Principle took the route of transparency, reverse-accountability, and collective wisdom. The suggestions are clear enough without giving specific “how-to’s”. The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity. As far as I can remember now the concepts are quite old and you will find almost nothing groundbreaking. Given the fact that the cuetomer is created by the employees in their interface with the customers, what should the business of the managers be?

Sep 10, Sheyla rated it did not like it. Books by Vineet Nayar.